We hope you love your new hair, face or skin care products, as we are committed to offering our customers the finest cosmetic products available. However, if there is a problem with your order, please notify us within 7 working days, so we may advise you of the necessary steps before returning the products.
If you feel the products you received do not meet your expectations, you may return, within 14 working days from delivery, any item in its original unused condition for a full refund. Please make sure that any items you would like to return are unused, in their original packaging and in a saleable condition, with any labels or tags still attached.
Please note that we cannot accept returned goods that we reasonably believe have been used. In such circumstances, we will notify you that no refund or exchange will be available and send the products back to your original postal address.
We strongly recommend that you return the products using a delivery service that requires a signature upon receipt. We cannot accept liability for returned goods lost in transit. We can only refund this return delivery charge (up to $5 for US customers) if the item we sent you was faulty, damaged or we sent the wrong item. Please include a copy of the shipping receipt in the parcel, as we are unable to refund without it.
If you require a refund, this will be processed within 30 days of receiving your goods, provided that you have returned the goods to us in their original condition within 14 working days of delivery. (This is not inclusive of any delivery charge that was chosen at checkout, barring any exceptional circumstances). Refunds will only be made against the original credit/debit card used.
Please return your items in a securely sealed parcel, including a copy of the original packing note or invoice. We strongly recommend that the parcel be sent by a recorded delivery service, as we cannot accept liability for goods lost in transit.
The cost of returning the item(s) to us will only be refunded if the product was delivered damaged, we sent the wrong color/product or developed a fault.
The address for returns is:
Swan Packaging C/O Aderet
415 Hamburg Turnpike
Wayne, NJ 07470
If your refund is approved, we will process it within 30 days of receiving your returned goods, provided that you have returned them to us in their original condition.